The Past Due, Concessions & Discounts dashboard gives you a real-time view of your delinquency exposure and the discounts currently running across your portfolio. Use it to monitor collection risk, verify discount usage, and identify tenants who need follow-up.
Access it from the top navigation: Analytics → Past Due, Concessions & Discounts.
Filters
Two global filters apply across all three tabs:
Facility groups and Facilities — Narrow the data to specific facilities or groups. Click Apply after selecting.
Past Due tab
The default view. Surfaces your delinquency position as of today.
Summary as of Today
Four KPI cards at the top:
Past Due AR — Total outstanding accounts receivable balance owed by delinquent tenants across all selected facilities.
Tenants with Past Due Payments — Count of unique tenants currently behind on payments.
Active Leases in Lien — Number of leases that have entered the lien process.
Scheduled Auctions — Number of units with a scheduled auction date.
Tenants with Past Due Payments By Facility
A bar chart showing the count of past-due tenants broken down by facility. Useful for identifying which locations have the highest delinquency concentration.
AR Aging
Categorizes your outstanding AR by how long it's been overdue: 1–10 days, 11–30, 31–60, 61–90, 91–120, 121–180, and 181+ days.
Lease Details table
A full list of all past-due leases with tenant contact information: Facility Name, Unit Name, Tenant Name, Company, Address, Email, Phone. Use this table to export a delinquency contact list or to quickly identify which tenants need outreach.
Concessions tab
Shows all concessions (fee waivers, free-period grants, etc.) applied across your portfolio within the selected date range. Charts break down concessions by facility and by type.
Use this tab to audit concessions that may have been applied unintentionally or that have run longer than intended.
Discounts tab
Lists all discounts currently applied to leases across your facilities — introductory rate discounts, promotional pricing, or manager-applied reductions. Charts break down discounts by facility name and discount type, with a Discounts Detail table below.
Common uses:
Verify that introductory discounts are expiring on schedule.
Identify duplicate tenants who may be receiving discounts they're not entitled to.
Cross-reference discount usage against your pricing strategy during rent increase campaigns.
Frequently asked questions
Can I click into a past-due tenant and message them from this dashboard?
The dashboard shows tenant contact details in the Lease Details table, but direct messaging from the analytics view is not available. To contact a past-due tenant, navigate to their lease in the Rentals section or use the Collections workflow.
Why can't I see this dashboard?
The Past Due, Concessions & Discounts dashboard requires org-level analytics permission. Users with facility-level access only cannot see org-wide dashboards. Contact your Cubby administrator to request access.
The AR figures here don't match my Aged Receivables report. Why?
The dashboard reflects a real-time snapshot of your AR as of today. The Aged Receivables report can be generated for a specific point in time (e.g. end of last month). For period-end reporting, use the Aged Receivables report under Reports.
Is there a way to see who applied a discount or when it was last changed?
Discount change history is not currently surfaced in the dashboard. If you need an audit trail for a specific discount, contact Cubby support.