A pricing group is a set of units that share the same dimensions, features, and rates. When a tenant rents online, they choose a pricing group — not an individual unit — and Cubby automatically assigns one of the available units from that group.
For example, if your facility has ten 5×10 indoor, ground-level units at the same price, they all belong to one pricing group. Tenants see a single "5×10 Indoor" listing on your Storefront, and Cubby picks the specific unit at the time of rental.
In this article
The Pricing groups list
Click Pricing groups in the left-hand menu to see all pricing groups across your facility. The table shows:
Name — the pricing group name
Facility — which facility this group belongs to
Size — unit dimensions
Web rate / Walk-in rate — the rates shown online and in-person
Pricing strategy — the strategy applied, if any
Occupied / Total (%) — occupancy at a glance
Vacant — number of unoccupied units available to rent
Active leads
Use the Search field to find groups by name. Use Filters to narrow by size, features (climate control, parking, indoor/outdoor), facility, occupancy, or setup status.
Pricing groups with available units show a Create rental button at the right of their row — click it to start a new lease directly from this view. Groups with no vacant units show No availability instead.
The pricing group list view includes a Value pricing column showing the current rate for each group. This allows you to quickly compare pricing across groups without opening each one individually.
Tenant rate: A tenant's individual rate may differ from the current pricing group rate if their rate was locked in at move-in or if they received a rent change at a different time. The tenant's specific rate is visible on their lease detail page.
Creating a pricing group
Click Create pricing group in the top right corner of the Pricing groups page.
Select the Facility this group belongs to.
Enter a Name — this is what appears on your Storefront and in the manager app (e.g. 5×10 Indoor Drive-Up).
Enter the unit Width, Depth, and Height in feet.
Select a Lease configuration — this determines the recurring charges and fees applied to rentals in this group.
Optionally, select a Lease agreement template.
Enter the Standard rate — the base monthly rent before any pricing strategy adjustments.
Optionally, select a Pricing strategy to configure custom web and walk-in rates relative to the standard rate.
Set the four key features: Type of spaces, Climate controlled, Location of units, and Can drive up. These appear on your Storefront and power filtering in the manager app.
Click Save.
The pricing group detail page
Click any pricing group name to open its detail page. The page is organized into tiles, each with a pencil icon to edit:
Details — name and unit dimensions
Rates — standard rate, pricing strategy, web rate, walk-in rate, and strikethrough price
Features — the four required feature descriptors
More features — additional physical characteristics
Discounts — which discounts are available for rentals in this group
Below the tiles, a Units section lists every unit in the group with its floor, occupancy status, and rentability. The More actions menu at the top right gives access to the group's activity log and the option to delete it.
Cannot delete pricing groups with units: A pricing group cannot be deleted if it has active or archived units assigned to it. You must reassign or remove all units from the group before it can be deleted.
Rates and pricing strategy
Click the pencil icon on the Rates tile to edit:
Standard rate — the base monthly rent. Required on every pricing group. If no pricing strategy is applied, Cubby uses this as both the web rate and walk-in rate.
Pricing strategy — an optional configuration that adjusts your web rate, walk-in rate, and strikethrough price relative to the standard rate. See Configure web rates, walk-in rates, and strikethrough prices for details.
Web rate — the rate shown on your Storefront. Populated by the pricing strategy, or can be set as a fixed override.
Walk-in rate — the rate shown to site managers during in-person lease creation.
Strikethrough price — an optional crossed-out comparison price shown on your Storefront. Enable the Display strikethrough price on your storefront checkbox to activate it.
Rate overrides (web rate, walk-in rate, or strikethrough price set as fixed values) remain active until manually removed, regardless of pricing strategy changes.
Features
Features describe what a pricing group's units are like. They power filtering in the manager app, search and filter options on your Storefront, data reports, and competitor unit matching in Revenue Management.
There are four key feature fields Cubby treats as required. Any left as Not set shows a yellow warning badge on the pricing group list and detail page, and the group may not qualify for rate recommendations in Revenue Management.
Click the pencil icon on the Features tile to set them.
1. Type of spaces
Determines whether these units are for storage, parking, or both. Choose one:
Vehicle parking only — parking spots for vehicles. Reveals three extra fields: Can park (Cars, Trucks, Motorcycles, RVs, Boats), Enclosure type (Fully enclosed, Partly covered, Uncovered), and Surface type (Paved, Not paved).
Storage space, but can house vehicles — standard storage units that can accommodate vehicles (e.g. a 20×30 drive-up unit storing a vintage car).
No vehicles allowed (Storage only) — standard storage units where vehicle storage is not permitted.
2. Climate controlled
Select Yes, it's climate controlled or No, not climate controlled.
3. Location of units
Select Indoor or Outdoor.
4. Can drive up to units
Select Yes, can drive up or No, can't drive up. This field does not appear for Vehicle parking only pricing groups.
More features
The More features tile lets you tag additional physical characteristics of the units — roll-up door, elevator access, light in unit, keyless smart lock, and 25+ others. Click the pencil icon on the tile to open the searchable checklist.
Once features are set in the manager app, you control which ones are visible on your Storefront from the Storefront Builder at marketing.cubbystorage.com under Content → Pricing groups. Features added when a pricing group is first created are published automatically; features added to an existing group are not — you'll need to enable them manually. You must keep at least one feature toggled on.
New unit types (June 2026)
Cubby now supports additional unit configurations that can be added to pricing groups:
Multi-door units — units with more than one access door
Tall door units — units with non-standard tall door heights
Shelving units — units with built-in shelving
These configurations are available in the unit type settings when creating or editing a pricing group.
Discounts
The Discounts tile shows which discounts are assigned to this pricing group. A discount must be assigned here before it can be used on any rental within the group — if it's not in this list, it won't appear as an option during lease creation.
To assign or remove discounts:
Click the pencil icon on the Discounts tile.
Search or scroll the list of available discounts. Check the ones you want to enable for this group.
For each discount, choose the channel: All channels (available in Cubby and on your Storefront) or Cubby only.
Click Save.
Discounts are created and managed in Pricing → Discounts. See How to add and manage discounts (For pilot use this link ) for full details on discount types and configuration.
Managing units
The Units section at the bottom of the detail page lists every unit in the group with its floor, area, occupancy, and rentability. The section header shows summary stats: occupied/total count, vacant units, active leads, and reservations.
To move existing units into this pricing group, click Add units above the list. You can also change a unit's pricing group from the individual unit's detail page.
FAQs
Why don't tenants pick a specific unit when renting online?
Cubby's model is pricing-group-first: tenants choose a unit type, and Cubby automatically assigns an available unit from that group at the time of rental. This simplifies the online experience and prevents tenants from selecting units that may be unavailable.
What happens when a pricing group has no vacant units?
The group shows No availability in the list and cannot accept new online rentals. Existing rentals are unaffected. New rentals become possible again once a unit in the group is vacated.
Why is my pricing group showing a yellow warning badge?
One or more of the four key features (Type of spaces, Climate controlled, Location of units, Can drive up) hasn't been set. Pricing groups with incomplete features may not qualify for rate recommendations in Revenue Management. Click the Features tile to complete the setup.
A discount I assigned here isn't appearing during lease creation — why?
Check two things: (1) the discount is checked in the Discounts tile for this group, and (2) the discount's channel is set to All channels if you need it available on the Storefront or during online checkout. Also confirm the discount is active and not paused.
Can I move units between pricing groups?
Yes. Use the Add units button on the target pricing group's detail page, or open the individual unit and change its pricing group from the unit detail page.
What's the difference between the standard rate and the web rate?
The standard rate is the base monthly rent — it's required and always present. The web rate is what tenants see on your Storefront and can differ from the standard rate when a Pricing strategy is applied. Without a Pricing strategy, Cubby uses the standard rate as both the web and walk-in rate. See Configure web rates, walk-in rates, and strikethrough prices for details.