New ✨
Reset your own password. Forgot your Cubby password? Click Forgot your password? on the login screen, enter your username and email, and Cubby emails you a link to set a new one. The link works once and expires after an hour. Organizations that sign in with SSO keep using their SSO provider. Learn more
Partial refunds for rental and merchandise payments. When a payment covers both rent and merchandise sold at move-in, you can now refund part of the rent, some of the products, or both in one step, instead of refunding the whole payment. Learn more
Payment history and receipts in the tenant portal. Tenants can now see every payment they've made under Account details → Payment history, including pending and failed ones, and download a receipt for one payment or all of them, without contacting your facility. Learn more
Call center only discounts. You can now hold a discount back for your call center, so agents have an offer in reserve to save a sale without it showing on your website or to staff at the counter. Set a discount's availability to Call center only; only staff with the new Can apply call center discounts permission can offer it. Learn more
Tax regimes for your whole company. Set up a tax once under Settings → Accounting → Tax regimes, assign it to every facility it covers, and change the rate in one place instead of facility by facility. Learn more
Quarterly, bi-annual and annual billing. Facilities can now offer rentals billed every quarter, every six months or once a year, per pricing group. Contact Cubby support to turn on these billing options for a facility. Learn more
Bahamian dollar (BSD) support. Facilities can now use the Bahamian dollar (BSD) as their currency, and Bahamas facilities can run without a connected payment provider.
Improvements 🔨
Disputed payments are labeled on the ledger. When a tenant disputes a card payment, the ledger now shows Payment disputed with the processor's reason, so you can tell a chargeback apart from a returned ACH payment or a payment marked as failed by hand. Reports count disputes under Reversals. Learn more
More tenant detail in ECRI management. The Tenant Rates (ECRI) grid and its export now show each tenant's current effective rate (their rent after discounts), customer ID, how many units they rent, how many times their rent has been raised in Cubby, and the value pricing tier they moved in at. The new export columns are added at the end, so your existing spreadsheets keep working. Learn more
Filter by facility group. On Standard rates, ECRI management, Portfolio insights and ECRI insights, the Facility filter now lets you pick a whole facility group in one click. Learn more
Set discount availability for many pricing groups at once. When you add pricing groups to a discount strategy, select several and set their discount availability in one go. Learn more
Complete rentals at a saved custom rate. Staff without the custom rate permission can now finish a rental that already has a custom rate saved on the lead or reservation. They can't change the rate. Learn more
Fewer failed AutoPay charges. Cubby now retries more temporary bank declines the next day, within your AutoPay retry settings, so more AutoPay payments go through. Learn more
Supervisors can change a team member's status (Calls+). On the Live activity Workforce tab, supervisors can now move a team member to Available or another status, for example to bring someone back after a missed call. Learn more
Fixes 🦂
Fixed an issue where the tenant portal showed rent and fees in the facility's billing cycle instead of the rental's own, so a monthly tenant at a 28-day facility saw a lower amount than they were billed.
Fixed an issue where a tenant who reserved online with one billing cycle could be moved in on a different cycle at checkout.
Fixed an issue where Cubby's own Google Analytics tag loaded on operator websites, adding sessions and traffic sources operators didn't generate.
Fixed an issue where creating or converting a lead could fail with “Name is required” even though a customer was selected.