This article explains how your Cubby-built website works, where each kind of change is made, and how to get those changes live. You do not need any technical background to follow it.
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Your website is powered by three separate tools that work together. Most confusion about website changes comes from making a change in one place and expecting it to show up from another, so it helps to know what each one does.

A simple way to think about it is a storage facility. Cubby is the back office, where all your business information lives. The Storefront is the rental counter, which takes that information and presents it to customers so they can rent. The CMS is the building itself: the signs, paint, and layout people see when they walk in.
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This is where you run your facilities day-to-day: units, tenants, rates, promotions, payments, and facility details. Anything you change here (like a unit price or a promotion) flows to your website automatically through the Storefront.
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You may hear this called "Marketing" or "the Storefront." They mean the same place.
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The Storefront is what turns your Cubby data into the rental pieces that can be used on your website: the unit list, a facility map, prices, the "Rent Now" buttons, and the checkout.
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These pieces are called Cubby components. You can check the following article out for more details: Setting up storefront components on a website.
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The Storefront is also where your Google Analytics and Google Ads tracking IDs are entered (under the Analytics tab). You can check the following article out for more details: Conversion tracking.
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If you have more than one Storefront (for example, one per brand or region), each one has its own API key. An API key is simply an ID that tells your website which Storefront to pull units and prices from. Think of it like a mailing address: if the website has the wrong address, it shows information from the wrong Storefront.
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The CMS, also called the site editor or site builder, is where you design and edit the website.
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It is built on a platform called Duda. This is where you change page text, photos, colors, layouts, menus, and city or market pages.
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The Cubby components from the Storefront are placed inside your CMS pages, so the CMS controls where the rental pieces appear and how the page around them looks, but not the prices or units inside them.
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Inside the CMS, content is edited in one of two ways. Knowing which one you are looking at saves a lot of time. You can check the following article out for more details: Edit your website's content and design.

Most of your site is direct content: headlines, paragraphs, images, buttons, colors, and layouts. You click on it in the editor and change it right there.

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Each of your locations has its own page, and those pages share one design. Instead of building every location page by hand, the information that changes from location to location (name, address, phone, description, photos) comes from a Google Sheet. In the CMS, this sheet is called a collection.

Here is how the sheet maps to your site:

To change connected content:

Most problems with facility pages come from one of these:

Changes in the CMS are saved as you make them, but visitors will not see them until you republish the site. If something you changed is not showing up, republishing is the first thing to check.

After republishing, your own browser may still show the old version for a little while. Open the site in a private or incognito window, or on your phone, to see the latest version.

You have full access to edit your site yourself, but if you run into any issues, you can reach out at support@cubbystorage.com.
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Our support team makes most website changes on request, normally within 24 hours.
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To get these done quickly, please make sure to include the following information:

Requests with more than 10 changes at once, and larger redesigns, are handled by our partner marketing.storage. You can submit those through the Make the Changes For Me form at marketing.storage/website-updates. The same page also has a step-by-step tutorial if you would rather make changes yourself.
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To give someone on your team access to the CMS, send us their full name and email address, and tell us which website URLs they need access to. They will receive an email invitation to set up their login.
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Make sure you republished the site. Then check in a private or incognito window, since your browser may be showing an older saved copy.
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Prices and promotions come from Cubby through your Storefront, not from the CMS. If you have more than one Storefront, your website may be connected to a different Storefront than the one you updated. Contact us and we will check which Storefront your site is pulling from. You can check the following article out for more details: Understanding the Pricing Section.
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Check that you edited the right photo column, and that the link came from the CMS media manager (not Google Drive or another site). Then click Refresh Data on the collection and republish.
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This placeholder appears when the phone number cell in the Google Sheet was changed or cleared, when the button was disconnected from the sheet, or when an older version of the site was restored. Contact us, and we will reconnect it.
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New rows do not always create a page automatically. Click Refresh Data on the collection, then check that the page exists. If it does not, contact us.
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Add these records at your domain provider:

Remove any other A records on @, and any AAAA or CAA records, since they block the site or its security certificate.
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DNS records must be edited wherever your domain's nameservers point, which is not always where you bought the domain. For example, a domain bought at GoDaddy may be managed in Cloudflare. You can check your nameservers at whatsmydns.net (NS lookup).
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In Cloudflare, set the A and CNAME records to DNS only (grey cloud). The orange cloud setting causes these errors.
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Usually a few hours, but it can take up to 48 hours.
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Your DNS is working, but the domain has not been assigned to your site yet. Contact us, and we will finish connecting it.
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Another website on the platform is holding your domain. You can release it by adding the TXT record shown on that screen at your domain provider, then clicking Verify & Free Up Domain.
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Yes. Add one CNAME record with the host set to the subdomain (for example, rent) pointing to s.multiscreensite.com. No A records are needed.
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To change a regular page's URL, go to Page Settings → Page URL. To redirect an old link, go to Site Settings → URL Redirect, enter the old path and the new path, choose 301 Permanent, and republish. Facility pages share the same URL prefix (such as /facility/), so that part cannot be changed for just one location.
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In the CMS, open the page's SEO settings. On facility pages, the title and description can be connected to sheet columns (like city or facility name) so each location gets its own.
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Promo and referral codes are not supported on the Storefront. Promotions set up in Cubby are applied automatically. You can check the following article out for more details: Managing your discounts (with Discount Strategies).
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Yes. Reservation and checkout links that pre-select a unit are available as separate links you can share in ads, emails, or texts. You can check the following article out for more details: Reservations.
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Yes, simply add the Cubby script from your Storefront to your website's Head HTML, and paste in the component snippets where you want them. Menus, buttons, and page content are still edited in your own website platform. You can check the following article out for more details: Setting up storefront components on a website.
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Enter your GA4 Measurement ID and Google Ads conversion details in marketing.cubbystorage.com -> Analytics. See our Conversion tracking article for full steps. Do not add the same ID in the CMS as well, or your data will be counted twice.
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Add the Meta Pixel inside your Google Tag Manager container and publish it. Then add your Tag Manager container ID in the CMS under SEO & Settings -> Google Tools -> Google Tag Manager and republish. You can also send us your container ID, and we will add it.
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G-2SVMV22G2M is Cubby's own tracking ID, which loads on every Storefront and is required for the Cubby components to work. It does not affect your own Google Analytics, and your data still goes to your ID.
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We do not have access to any third-party accounts. Get the updated code from your provider and send it to us, and we will add it to your site.
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Entries with fake names, example.com emails, 555 numbers, or odd code in the name field are automated spam, not real customers. They do not need follow-up. If this is causing you operational issues, send us a few examples, and we will look into it.
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Your website sends your business name, address, and hours to Google, but not photos. Change photos at business.google.com -> Your location -> Photos. These can take a few hours to update.
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Many Search Console items are suggestions rather than errors, and some do not apply to storage businesses (such as shipping and return details). Send us the specific item if you would like us to check it.
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Your business name in Cubby (used for billing, tenant messages, and facility records) is separate from the name shown on your website. You can let us know if you'd like to change either of those.