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Understanding email delivery status in Cubby
Understanding email delivery status in Cubby

This article explains the deliverability status of emails in Cubby

Cubby Customer Support avatar
Written by Cubby Customer Support
Updated over 5 months ago

In Cubby, you have the ability to understand if an email has:

Note: Only emails sent from the Cubby platform will show the deliverability status. Emails sent directly from external email platforms (i.e. Gmail) still will not appear in Cubby.

Identifying and understanding delivery statuses:

The email history with a particular tenant can be seen in the Notes/Events section on the Rental or Tenant page. When reviewing the Notes/Events feed, you can filter by Email to view a streamlined feed of all email communications with that particular tenant. Now, you can see:

  • Email subject line

  • Email body

  • Send date and time

  • Email delivery status

Email delivery statuses:

Email has been sent:

Email has been delivered successfully:

Email bounced and was not delivered successfully:


​Email was opened by the recipient:

Bonus tip: users can hover over the delivery status to see the complete delivery history of that email:



Most common reasons for delivery failures

Bounced emails occur when a message you send fails to be delivered to the recipient's email address. Common reasons include:

  1. Invalid Email Address: The recipient's address may be mistyped, outdated, or no longer exist.

  2. Recipient's Inbox is Full: If the recipient has exceeded their storage limit, new emails may not be delivered.

  3. Server Issues: The recipient’s email server may be down, unavailable, or rejecting connections.

  4. Spam Filters: Your email might be flagged as spam due to its content, sender reputation, or attachments.

  5. Blocked by the Recipient: The recipient or their email provider may have blocked your email address or domain.

  6. DNS Issues: Problems with your or the recipient's domain’s DNS settings can lead to delivery failures.

  7. Attachment Problems: If your email includes large or unsafe attachments, it may be rejected.

  8. Authentication Failures: Issues with SPF, DKIM, or DMARC settings can cause emails to be rejected as unauthorized.

  9. Blacklisted IP or Domain: If your email server or domain is on a blacklist, emails may not reach recipients.

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