Payments
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      Marking a Payment as Failed

       

      Check out this short loom video on:

       

      You can also follow these steps:

      1. First navigate to the tenant’s payment
      2. Click on the payment to see expanded details
      3. Select Fail
      4. Fill in the details about why you are marking the payment as failed (e.g. cash payment refund). Add in any fees  (e.g. NSF fee) if needed. Select Mark as failed when complete
      5. Final confirmation. Cubby will display key information you should consider before confirming the payment failure
      6. The original transaction will now reflect as failed and a new transaction will show as a payment failure. Any details you added in step 4 will be reflected in the new payment failure transaction
      On the tenant’s lease account, their transactions, balance, and standing will also automatically reflect the payment failure