Most issues with Cubby can be resolved in under a minute with one of the steps below. Work through them in order before contacting support — they fix the majority of loading, display, and performance problems.

A hard refresh clears the browser's cached version of the page and loads it fresh from the server.

This resolves blank screens, missing buttons, and pages that look wrong after a recent update.

If a hard refresh doesn't help, fully clearing your browser cache usually does.

In Chrome:

Ad blockers, privacy extensions, and password managers can interfere with how Cubby loads. Test in a private/incognito window — most extensions are disabled there by default. If Cubby works in incognito, disable extensions one at a time to find the culprit.

Cubby is tested and optimized for Google Chrome. Issues that appear in Safari, Firefox, or Edge sometimes don't occur in Chrome. If you're not already on Chrome, try it before escalating further. See Keep your browser up to date to ensure Chrome is current.

Session tokens occasionally expire or become corrupted. Logging out and back in forces a clean session and resolves unexpected permission or display errors.

Cubby is cloud-based — a slow or unstable connection causes slow page loads, failed saves, and intermittent errors. Test your speed at fast.com. If on Wi-Fi, move closer to the router or switch to a wired Ethernet connection.

If none of the above resolves the issue, reach out to the Cubby support team at support@cubbystorage.com. When you contact us, include: