Payments
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      Accepting Payment from Tenants

      Learn all of the ways Cubby enables payment from a tenant

      How to accept payment from tenants

      Payment can be accepted from tenants in a few ways: 

      • Cubby user takes a payment on behalf of the tenant
      • The tenant makes a payment via the Cubby payment link
      • The tenant is on Autopay and is automatically charged

      Cubby user takes a payment on behalf of the tenant


      To take a tenant’s payment: 

      1. Navigate to the tenant's lease account 
      2. Select Pay balance
      3. Choose one of the following options and select Next
        1. The outstanding balance only
        2. The outstanding balance and prepay for future months. Changing the # of months the tenant prepays will automatically calculate how much they owe
        3. A fixed amount if you accept partial payments
        4. An upfront discount package
      4. Enter a new payment method or select a pre-existing payment method
        1. Cubby’s payment methods include: 
          1. Credit / Debit cards 
          2. ACH
          3. Manual methods (Check, Cash, Offline Card and more)

        5.  When adding a new Credit / Debit card or ACH method, you can also opt into AutoPay with your tenant’s approval. Select Save, select your newly entered payment method and hit Pay Now



      The tenant makes a payment via the Cubby payment link

      1. The tenant will receive an email or text with their unique payment link
      2. The payment will open a loginless payment portal, where they will see view latest invoice
      3. If the tenant doesn’t have a credit or debit card on file, they will select Add a card and enter their information
      4. The tenant will select their pre-existing payment information. Alternative, they can remove their existing card and add a different card if they choose to
      5. If the tenant is not enrolled in AutoPay, they can opt in to allow your facility to charge their card for all future payments
      6. The tenant will hit Pay and receive a confirmation email 

      The tenant is on Autopay and is automatically charged

      1. When tenants are enrolled in AutoPay, their card is automatically charged on their anniversary date or the first of the month, depending on your facility's billing schedule
      2. They will receive a confirmation email each month when AutoPay runs
      3. If a tenant opens their unique payment link and they are already enrolled in AutoPay:
        1. There is a message informing them that their card will be automatically charged on their next payment date
        2. They will have the option to cancel AutoPay or update their payment information